Return Policy | November 22

Return Policy

Holiday Return Policy:

To accommodate holiday shoppers, we are extending our return window this season. All purchases made on or after November 1, 2022 can be returned through January 31, 2023. If you are returning a gift you received, you will be refunded in the form of an e-gift card. Rest assured that the person who purchased your gift will not be notified of your return.

If you would like to make a return, please visit bollandbranch.com/returns to start the process. At this time, all orders shipped to Canada are final sale and are not eligible for returns.

If you have questions, call us at 1-800-678-3234 or email us at [email protected]

How do I leave a gift note? 

Gift notes can be added in mini cart and in checkout by selecting "Add a Gift Message" under Gift Options. Please note that gift notes can not be added after placing the order. 

All packages come with an invoice indicating the product ordered without price. 

Do you offer gift packaging/gift wrapping?

At this time, our Sheet Sets and throw blankets are sent in our signature white gift box. You can easily shop our Wrapped and Ready products here.  Unfortunately, we are unable to offer our gift boxes for any other products. 

My order was listed as delivered, but it has not shown up

For problems with your order, please contact our Customer Experience Team at ____, and a member of our Dream Team will be more than happy to assist you. 

Can I change my order after it has been placed?

Once an order is placed, we are unable to modify or cancel your order. 

If you no longer need the items you purchased, please go to www.bollandbranch.com/returns once you receive your package to start the easy return process.

The shipping/billing address is incorrect. Can I change it?

Please contact our Customer Experience Team at (800) 678-3234, and we will correct this for you as soon as possible!

Do you offer Corporate Gifting? 

Yes!   Give better sleep to every employee with a special gift from Boll & Branch. Email us at [email protected] to get started.

How do I return a gift? 

We do not offer an “exchange” policy at this time, but you can start a gift return on our returns page!  By clicking “return a gift,” you will be able to start a return for a digital gift card, which you can use to make any new order you’d like.  No worries: the gift sender will not be notified at any point in our discreet gift return process.

If you do not have your order information on hand for the gift, that’s no problem! You can call or email us for more information on how to find the order number.

When will I receive my refund?

Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering UPS return labels exclusively for all returns. Boll & Branch does not accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause.

How do I make an exchange?

To exchange part or all of your order, start a return for the item(s) within 30 days of delivery and place a new order for the item(s) of your preference. A refund for your return will be processed 5-10 business days once it is received at our warehouse. To initiate a return, visit our Returns Center, visit a store near you or contact our Customer Experience Team.

How do I return a gift?

We hope you love your gift though we know sometimes you need to make a change! If you need to return an item received as a gift, have your gift receipt ready, which includes the order number, the delivery address zip code, your name and your email. You will need these to begin the gift return process. To start your return process as a gift recipient, please click here. For gift recipients, please be aware you will receive store credit in the form of a digital gift card once your return has been processed.

Do you charge for return shipping?

Absolutely not! We make things easy for you by offering free returns within the U.S. Please review our Returns Policy for further details.

How do I return an item I purchased?

To return any item(s) from your order, please follow these easy steps below:

Enter your email address and order number, and click "Start Return." Follow the onscreen instructions and select the order that contains the item(s) you wish to return.

Scroll through the list of products and click the checkbox at the far right to return an item(s). Please ensure that all items you wish to return are checked!

Click “Complete My Return”.

Download and print the UPS shipping label.

Repack your items and packing list in original packaging as best as possible.

Drop off at the nearest UPS drop box.

Click here to start your return.

Is there a restocking fee for returns?

No, we do not charge a restocking fee for any returns received within 30 days.

Who do I contact if I have questions about a return?

For answers to any questions, please call the Boll & Branch Customer Experience team at 800-678-3234 or email [email protected] between 9AM and 5PM, Monday through Friday. We’ll be happy to help and will reach out within 2 business days of receiving your request.