Shipping & Return Policy


Boll & Branch is pleased to offer complimentary domestic US ground shipping on all orders. US customers may elect to upgrade their order to 1 or 2-day shipping for an additional fee. Boll & Branch does not currently ship outside of the United States.

Orders placed for in-stock items usually ship within 24-business hours, however there is a chance for a slight delay on ground shipments during Holiday 2016. Orders placed on Fridays, holidays or on weekends will be shipped the following business day. Please note that 1 and 2-day shipments will not deliver on Saturdays, Sundays or holidays.

If an item you ordered is not in-stock or is on backorder, it will be noted on your email receipt. Posted shipping dates are estimates and backorders may be shipped up to 2 weeks before or after the posted date. Backorders are charged when placed but may be cancelled at any time prior to shipping for a full refund.

Should you have any questions, please click here to contact our Customer Experience team. You can also reach us by phone Monday–Friday from 9AM–5PM Eastern at +1-800-678-3234.


We make exceptional products and fully stand behind their quality. If you are unsatisfied with any portion of your purchase, you may return those items within 30 days of delivery (delivery is defined as the date the shipment was marked delivered by the carrier's tracking number). Gift cards are not eligible for returns.

Returns are refunded in the original payment form, minus any shipping and handling that may have been charged. If you were the recipient of a gift, please click here for our gift return system where you may return your gift for store credit. Boll & Branch cannot accept returns after 30 days.


Click here to visit our Returns Center