Shipping & Return Policy

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800-678-3234
Monday - Friday
9AM - 5PM EST
Summit, NJ

More Customer Service

Need Help?

Call Us

800-678-3234
Monday - Friday
9AM - 5PM EST
Summit, NJ

Shipping:

Boll & Branch is pleased to offer complimentary domestic US ground shipping on all orders. US customers may elect to upgrade their order to 1 or 2-day shipping for an additional fee. 

Orders placed for in-stock items usually ship within 24-business hours. Orders placed on Fridays, holidays or on weekends will be shipped the following business day. Please note that 1 and 2-day shipments will not deliver on Saturdays, Sundays or holidays.

If an item you ordered is on backorder, it will be noted on your email receipt. Posted shipping dates are estimates and backorders may be shipped up to 2 weeks before or after the posted date. Backorders are charged when placed but may be canceled at any time prior to shipping for a full refund.

Should you have any questions, please click here to contact our Customer Experience team. You can also reach us by phone Monday–Friday from 9AM–5PM Eastern at +1-800-678-3234.

Returns:

We make exceptional products and fully stand behind their quality. If you are unsatisfied with your purchase for any reason, you may return it 30 days of delivery (delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number). During the holiday season, we are extending our return policy starting November 1, 2017 and will accept returns by January 31, 2018. All orders placed between 11/1/17-1/1/18 qualify for our extended return policy.

Returns are fully refunded in the original payment form, minus any shipping and handling that may have been charged.


Boll & Branch does not accept returns on gift cards or international purchases. If you were the recipient of a product as a gift, returns shall be honored if requested within thirty (30) days of the original purchase and refunds shall be issued in the form of a store credit only.

We reserve the right to limit quantities of products purchased by you and to revise, suspend, or terminate a sale, event, or promotion at any time, and without notice (including after an order has been submitted and/or acknowledged). We make no guarantee that all products described on the Site will be available at all times. Please refer to our Terms of Service for additional information.

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