Returns Center

Returning a Gift?

How it works

  1. Select the item to return

  2. Get a refund confirmation

  3. Send it off when you can

Common Returns Questions

What is your return policy?

We make exceptional products and fully stand behind their quality. If you are unsatisfied with your purchase for any reason, you may return it within 100 days of delivery (delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number). Returns are fully refunded, minus any shipping charges, in the original payment form.

At this time, we are offering UPS return labels exclusively for all returns. Boll & Branch does not accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause!

How do I return a gift?

We hope you love your gift though we know sometimes you need to make a change! If you need to return an item received as a gift, have your gift receipt ready, which includes the order number, the delivery address zip code, your name and your email. You will need these to begin the gift return process. To start your return process as a gift recipient, please click here. For gift recipients, please be aware you will receive store credit in the form of a digital gift card once your return has been processed.

How do I return an item I purchased?

To return any item(s) from your order, please follow these easy steps below:

  1. Enter your email address and order number, and click "Start Return."
  2. Follow the onscreen instructions and select the order that contains the item(s) you wish to return.
  3. Scroll through the list of products, and click the checkbox at the far right to return an item. Please ensure that all items you wish to return are checked!
  4. Click “Complete My Return”.
  5. Download and print the UPS shipping label.
  6. Repack your items and packing list in original packaging as best as possible.
  7. Drop off at the nearest UPS drop box.

Click here to start your return.

Who do I contact if I have questions about a return?

For answers to any questions, please call the Boll & Branch Customer Experience team at 800-678-3234 or email between 9AM and 5PM, Monday through Friday. We’ll be happy to help!

How do I exchange?

Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing.

Is there a restocking fee for returns?

No, we do not charge a restocking fee for any returns received within 100 days.

Can I return a digital gift card?

Sorry, digital gift cards are not eligible to be returned.