The Mattress

Frequently Asked Questions

• Mattress Details

  

  • What are the dimensions and weight of The Boll & Branch Mattress?

    Twin: 75”L x 38"W x 13.5”D | 72 LBS
    Twin XL: 80”L x 38”W x 13.5”D | 88.5 LBS
    Full: 75”L x 54”W x 13.5”D | 98 LBS
    Queen: 80”L x 60”W x 13.5”D | 110 LBS
    King: 80”L x 76”W x 13.5”D | 139 LBS
    California King: 84”L x 72”W x 13.5”D | 141 LBS

  • What support does The Boll & Branch mattress require?

    The type of support that sits under The Boll & Branch Mattress is crucial to extending its lifespan and providing even support. The best option is to have it on The Boll & Branch Foundation. However, if you prefer not to use The Boll & Branch Foundation then some appropriate alternatives are a sturdy platform bed, a box spring in good condition, and a foundation in good condition. A foundation or box spring is required to comply with the terms and conditions of the mattress limited warranty.

  • How does the mattress feel?

    We know how important comfort is when considering a new mattress, especially when it comes to back support. Our mattress is crafted to be cool, soft, and supportive for a better night’s sleep.

  • How do your individually wrapped coils compare to memory foam or foam mattresses?

    Using individually wrapped coils ensured a more durable, longer-lasting mattress. Plus, it sleeps much cooler than foam. Foam is a closed cell material which absorbs heat and shrinks to mold to your body, making for a less comfortable sleep. The individually wrapped coils also supply long-term overall support and edge-to-edge support, which makes it easier to get out of bed!

  • Does The Boll & Branch Mattress sleep hot?

    The Boll & Branch Mattress was made with our customers’ needs in mind, and that included designing it for a cooler sleep. When creating our mattress we selected the most natural, breathable materials to help promote airflow. These materials include: two latex layers (one infused with natural graphite) which pull heat down for a natural cooling effect, a breathable wool/poly blend layer to replace heat-retaining foam, and two layers of coils which enable air to pass through.

  • Are there chemical fire retardants in the mattress?

    All mattresses sold in the US are mandated to meet strict flammability tests for increased consumer safety. We opted to use wool as our natural fire barrier, along with latex, to replace commonly-used chemicals. We believe in a safe and healthy sleep all the time, not just in an emergency.

  • Does the mattress transfer movement?

    The Boll & Branch Mattress has limited motion-transfer making it perfect for couples and active sleepers.

• Order Details, Shipping & Handling

  

  • What is a recycling fee?

    Certain states have begun requiring retailers to collect a small fee at checkout for each mattress sold to fund their recycling efforts. Boll & Branch proudly supports environmental efforts and covers these fees on behalf of our customers! States include California ($10.50), Connecticut ($9.00), and Rhode Island ($16.00). The fees are transferred to the state and mandated by law. The Mattress Recycling Council (MRC), a nonprofit organization established by the mattress industry, created and manages the program. The MRC utilizes a network of organizations to effectively pickup, transport and recycle old mattresses within the new government regulations. Recycling fees (if applicable) will be reflected in your Order Summary at checkout, after the shipping address has been entered; however, you’ll note the fee is zeroed out as Boll & Branch pays the fee on your behalf.
    
    For more information please click here: https://www.mrcreporting.org/Pages/FAQ.aspx .

  • Will I be charged sales tax on my mattress?

    For customers in Alabama, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin and Wyoming, state sales tax will apply. Sales tax will be calculated and reflected in your Order Summary at checkout after the shipping address has been entered.

  • How long will it take to receive my mattress?

    You will be contacted within 10 business days by our shipping partners to schedule a white glove delivery appointment.

  • How long can I delay my delivery appointment?

    We encourage you to place an order assuming an immediate delivery may happen as we can only reserve your order for up to 14 days from the first available appointment. Once it is past 14 days we reserve the right to cancel your order.

  • How will my mattress and foundation be delivered?

    We offer a personal White Glove delivery service. Upon placing your order you will be presented with an estimated time frame in which our shipping carrier will contact you to schedule your delivery. Please note the estimated dates provided are for the arrival of your order to a shipping facility near you. Upon arrival, our shipping partners will reach out directly to schedule a delivery appointment. *Please note we are unable to guarantee weekend delivery date options for all mattress orders.

  • Do you ship outside of the United States?

    At this time, we only ship within the United States, excluding Hawaii, Alaska, and all island territories. We do not ship to Canada at this time.

  • Will you remove my old mattress/foundation?

    Yes! When our shipping carriers arrive with your new mattress and/or foundation, they will happily take away your old mattress and foundation. Mattresses will be recycled or disposed of depending on condition and availability of processing centers in your state. Our delivery partners retain the right to refuse any mattress if it is deemed unsafe. Once removed it cannot be returned.

  • Will I get my mattress by Christmas?

    Please place your mattress order by 11/26 to recieve your order in time for Christmas!

• Trial, Returns, and Warranty

  

  • How does the 100-night trial work?

    We believe sleeping is believing and are confident you will love The Boll & Branch Mattress. Although we know it will be love at first sleep, we give you 100 nights to try it out. With that said, we have asked you to give our mattress 30 days to see that it’s a great fit for you! If you are not completely satisfied, we will come pick up your mattress and provide you a refund.

  • How do I return my mattress?

    To start your return, please visit our returns center

  • What is the warranty on this mattress?

    Our mattress comes with a 10 year limited warranty which covers manufacturing defects. Please visit our limited warranty page to learn more about our limited warranty policy.

  • Why is the warranty 10 years?

    10 years was determined as the minimum life-span for your mattress when properly cared for. We simulated wear equivalent to 10 years and the mattress withstood weight and normal use.

  • Will I be able to get my old mattress back if I am not pleased with the Boll & Branch mattresses?

    Once your mattress has been removed from your home, it is then donated and unable to be returned back to you. We do apologize for any inconvenience this may cause.

  • How do I submit a warranty claim?

    To submit a mattress warranty claim, click here.

• About the Foundation

  

  • What’s the difference between a foundation and a box spring

    Either a box spring or a foundation can be used to support your mattress. A box spring is a wooden-framed box that has coils inside that help to distribute the weight of your mattress. With that said, a box spring tends to cause an uneven distribution of support amongst the mattress causing certain sections to wear quicker. A box spring also creates extra bounce which is not desirable when thinking about your new mattress.
    
    On the other hand, a foundation is used to support and raise your mattress. A foundation typically consists of a wooden frame and is more firm and supportive than a box spring. Our foundation is made of a metal grid and six slats of wood that reinforce the entire surface causing a more even distribution of the mattress for better support and less bounce!

  • Do you carry different foundation depths?

    We currently carry a standard 9” foundation.

  • Why do I need a foundation?

    If you do not already have a foundation you can purchase The Boll & Branch Foundation which supplies a strong support for the mattress and added height if needed for your frame. However, the main purpose of any foundation is to absorb more of the weight put on the mattress and distribute it evenly, which is better for your back and overall sleep!
    
    *Please note a proper foundation is necessary in regards to proper care and to stay within Boll & Branch’s limited warranty guidelines.

  • What is the foundation made of?

    The Boll & Branch Foundation is made of a metal grid and six slabs of wood. We use Canadian Pine which is not only more sustainable but also stronger because it grows in a colder climate with less moisture. This foundation is meant to give you the proper support your mattress needs for a great night’s sleep!

  • How is my foundation shipped?

    Your foundation is shipped the same way The Boll & Branch Mattress is — with White Glove Delivery! Our shipping carriers will follow the same process as they do with mattress. After the order arrives at a local facility, our shipping carriers will be in touch to schedule a delivery appointment.

  • Can the foundation be ordered and shipped separately?

    At this time, The Boll & Branch Foundation can only be purchased if you are buying The Boll & Branch Mattress. We are unable to sell and ship foundations separately.

  • Can I return or exchange my foundation?

    At this time, we only accept foundation returns if you are returning the mattress as well. Foundations can not be returned individually or exchanged.

• Caring for Your Mattress

  

  • How do I clean my mattress if staining occurs or if I feel it needs to be washed?

    We recommend steam cleaning your mattress as needed.

  • Do I need to flip or rotate my mattress?

    We do not recommend flipping The Boll & Branch Mattress, however we do recommend rotating your mattress from end to end two weeks after receiving your order. We then recommend rotating your mattress every two to three months thereafter. By rotating your mattress you can extend its life span.